Shipping & Returns

SHIPPING

a) Order Confirmation

As soon as you place your order for any online course you will receive an order confirmation e-mail.  This means that we have received your order in our system and PayPal has charged your account.

b) Order Shipment

All orders are shipped from Canada. Due to certain shipping options (surface or air shipping) and international shipments, orders could take as long as 4-6 weeks to be received. For overseas and international orders, shipping prices are subject to change based on size & weight of package. All shipment costs are calculated based on weight, size, and location.

a) Returns

Unfortunately, due to the nature of our products, we don’t accept returns or exchanges. In the case that a product is received not in it’s original condition and/or damaged and is completely unusable, a replacement product will be shipped out at our discretion. We require a photo of your damaged product to be sent to us at jane@creativehealth.ca for reference.

Additional non-returnable items: Digital products, services, gift cards, online programs, workshops and event tickets.